Contact Information

Last Updated: October 16, 2026

If you have questions about our products, orders, payments, shipping, delivery, returns, refunds, privacy matters or any other issue relating to our online store, please contact our customer support team using the information below.

We aim to provide clear and reasonable assistance to customers and will review enquiries as soon as reasonably possible.

1. Company Information

Company Name: フューチャーセキュアウェイブ株式会社
Corporate Number: 2010601022778
Representative Director: 稲垣 哲也

Website: https://mccxr.shop/

The company is legally registered in Japan and also operates from a business address in Denmark.

2. Registered Address and Business Operating Address

Registered Company Address (Japan):

フューチャーセキュアウェイブ株式会社
東京都品川区大崎2丁目9番3号
Japan

This is our registered company address in Japan.

Business Operating Address (Denmark):

Langkildeparken 13
3480 Fredensborg
Denmark

This is the company's business operating address in Denmark.

The registered company address and business operating address serve different purposes.

Neither address should automatically be treated as the product return address unless we specifically confirm it for the relevant return.

For product returns, please follow the return instructions provided by our customer service team.

3. Customer Support

For customer service enquiries, please contact:

Email: support@mccxr.shop
Telephone: +81 90 5486 8541

You may contact us regarding:

  • Product information;

  • Order enquiries;

  • Order changes or cancellations;

  • Payment questions;

  • Shipping and delivery;

  • Tracking information;

  • Delayed or missing parcels;

  • Damaged or incorrect products;

  • Returns and exchanges;

  • Refunds;

  • Privacy or personal information requests; and

  • Other customer service matters.

4. Order-Related Enquiries

When contacting us about an existing order, please include information that will help us identify the transaction, such as:

  • Your full name;

  • Order number;

  • Email address used when placing the order; and

  • A brief description of your question or issue.

Where relevant, we may also ask for additional information reasonably necessary to investigate the matter.

Please do not send account passwords, complete payment card numbers or other sensitive authentication information by email.

5. Shipping and Delivery Enquiries

If you have a question about shipping, tracking or delivery, please provide:

  • Your order number;

  • Recipient name;

  • Delivery country; and

  • Tracking number, where available.

If your parcel appears delayed, we may review the available shipment information and, where appropriate, contact the applicable carrier.

We deliver to the countries and regions available for selection during checkout.

Free standard shipping is provided to all supported delivery destinations.

Further information is available in our Shipping & Delivery Policy.

6. Returns and Refunds

If you wish to request a return, exchange or refund, please contact:

Email: support@mccxr.shop
Telephone: +81 90 5486 8541

Please include your order number and details of the product concerned.

Where a product is damaged, defective or incorrectly supplied, we may reasonably ask for photographs or other information necessary to review the issue.

Please contact our customer support team to obtain the applicable return instructions and return address before sending a return so that the parcel can be directed to the appropriate return location and processed correctly.

This procedure does not limit any statutory consumer rights that may apply, including the right to communicate a statutory withdrawal without waiting for prior approval.

Please refer to our Return & Refund Policy for further information.

7. Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, incomplete or different from what you ordered, please contact us promptly.

Where relevant, please provide:

  • Your order number;

  • A description of the issue;

  • Photographs of the product;

  • Photographs of the packaging;

  • Photograph of the shipping label; and

  • Other reasonable supporting information where necessary.

After reviewing the matter, we will provide an appropriate solution in accordance with our policies and applicable consumer protection law.

Photographs and supporting information may help us investigate an issue but do not automatically replace or restrict mandatory statutory consumer rights.

8. Privacy and Personal Information Requests

If you have questions about how we collect, use or process personal information, or if you wish to exercise an applicable privacy right, please contact:

Email: support@mccxr.shop
Telephone: +81 90 5486 8541

Depending on applicable law, you may have rights relating to access, correction, deletion, restriction, objection, portability or withdrawal of consent.

We may reasonably need to verify your identity before responding to certain privacy requests in order to protect personal information from unauthorized access or disclosure.

Please refer to our Privacy Policy for more information.

9. Complaints

If you have a concern regarding an order, product or customer service matter, please contact us and provide enough information for us to understand the issue.

We will review the circumstances and respond as appropriate.

Nothing in this section restricts any right you may have to contact an applicable consumer protection authority, data protection authority, dispute-resolution body or competent court.

10. Important Information About Returns

Please note that our registered company address in Japan and business operating address in Denmark are not automatically the return processing addresses for every order.

Before returning a product, please contact support@mccxr.shop for the appropriate return instructions and return address.

This helps ensure that:

  • The return is correctly identified;

  • The parcel is sent to the appropriate processing location;

  • Tracking and documentation can be matched to your order; and

  • Your return can be processed efficiently.

Contacting us for return instructions does not restrict the exercise of statutory withdrawal rights or extend any applicable legal deadline.

Any applicable statutory withdrawal or return rights remain unaffected.

11. Contact Details Summary

Company Name: フューチャーセキュアウェイブ株式会社
Corporate Number: 2010601022778
Representative Director: 稲垣 哲也

Registered Company Address:
東京都品川区大崎2丁目9番3号
Japan

Business Operating Address:
Langkildeparken 13
3480 Fredensborg
Denmark

Email: support@mccxr.shop
Telephone: +81 90 5486 8541
Website: https://mccxr.shop/