Last updated: September 10, 2026
If you have questions about our products, orders, payments, shipping, delivery, returns, refunds, privacy matters or any other issue relating to our online store, please contact our customer support team using the information below.
We aim to provide clear and reasonable assistance to customers and will review enquiries as soon as reasonably possible.
1. Company Information
Company name: フューチャーセキュアウェイブ株式会社
Corporate Number: 2010601022778
Representative Director: 稲垣 哲也
2. Registered Address
フューチャーセキュアウェイブ株式会社
東京都品川区大崎2丁目9番3号
Japan
This is our registered company address.
For product returns, please follow the return instructions provided by our customer service team. The registered company address should not automatically be treated as the return address unless we specifically confirm it for your return.
3. Customer Support
For customer service enquiries, please contact:
Email: support@mccxr.shop
Telephone: +81 90 5486 8541
You may contact us regarding:
- Product information;
- Order enquiries;
- Order changes or cancellations;
- Payment questions;
- Shipping and delivery;
- Tracking information;
- Delayed or missing parcels;
- Damaged or incorrect products;
- Returns and exchanges;
- Refunds;
- Privacy or personal information requests; and
- Other customer service matters.
4. Order-Related Enquiries
When contacting us about an existing order, please include information that will help us identify the transaction, such as:
- Your full name;
- Order number;
- Email address used when placing the order; and
- A brief description of your question or issue.
Where relevant, we may also ask for additional information reasonably necessary to investigate the matter.
Please do not send account passwords, complete payment card numbers or other sensitive authentication information by email.
5. Shipping and Delivery Enquiries
If you have a question about shipping, tracking or delivery, please provide:
- Your order number;
- Recipient name;
- Delivery country; and
- Tracking number, where available.
If your parcel appears delayed, we may review the available shipment information and, where appropriate, contact the applicable carrier.
Further information is available in our Shipping and Delivery Policy.
6. Returns and Refunds
If you wish to request a return, exchange or refund, please contact:
Email: support@mccxr.shop
Telephone: +81 90 5486 8541
Please include your order number and details of the product concerned.
Where a product is damaged, defective or incorrectly supplied, we may reasonably ask for photographs or other information necessary to review the issue.
Please wait for the applicable return instructions before sending a return so that the parcel can be directed to the appropriate return location and processed correctly.
This procedure does not limit any statutory consumer rights that may apply.
Please refer to our Return and Refund Policy for further information.
7. Damaged, Defective or Incorrect Products
If your product arrives damaged, defective, incomplete or different from what you ordered, please contact us promptly.
Where relevant, please provide:
- Your order number;
- A description of the issue;
- Photographs of the product;
- Photographs of the packaging;
- Photograph of the shipping label; and
- Other reasonable supporting information where necessary.
After reviewing the matter, we will provide an appropriate solution in accordance with our policies and applicable consumer protection law.
8. Privacy and Personal Information Requests
If you have questions about how we collect, use or process personal information, or if you wish to exercise an applicable privacy right, please contact:
Email: support@mccxr.shop
Telephone: +81 90 5486 8541
Depending on applicable law, you may have rights relating to access, correction, deletion, restriction, objection, portability or withdrawal of consent.
We may reasonably need to verify your identity before responding to certain privacy requests in order to protect personal information from unauthorized access or disclosure.
Please refer to our Privacy Policy for more information.
9. Complaints
If you have a concern regarding an order, product or customer service matter, please contact us and provide enough information for us to understand the issue.
We will review the circumstances and respond as appropriate.
Nothing in this section restricts any right you may have to contact an applicable consumer protection authority, data protection authority, dispute-resolution body or competent court.
10. Important Information About Returns
Please note that our registered company address is not necessarily the return processing address for every order.
Before returning a product, please contact support@mccxr.shop for the appropriate return instructions.
This helps ensure that:
- The return is correctly identified;
- The parcel is sent to the appropriate processing location;
- Tracking and documentation can be matched to your order; and
- Your return can be processed efficiently.
Any applicable statutory withdrawal or return rights remain unaffected.
11. Contact Details Summary
Company name: フューチャーセキュアウェイブ株式会社
Corporate Number: 2010601022778
Representative Director: 稲垣 哲也
Registered Address:
東京都品川区大崎2丁目9番3号
Japan
Email: support@mccxr.shop
Telephone: +81 90 5486 8541