Return and Refund Policy

Last updated: September 10, 2026

This Return and Refund Policy explains the return, withdrawal, exchange and refund procedures applicable to purchases made through our online store operated by フューチャーセキュアウェイブ株式会社.

We aim to provide customers with clear and transparent information regarding returns and refunds.

Nothing in this policy is intended to exclude, restrict or reduce any mandatory consumer rights available under applicable consumer protection law.

1. Company Information

Company name: フューチャーセキュアウェイブ株式会社
Corporate Number: 2010601022778
Representative Director: 稲垣 哲也

Registered Address:
東京都品川区大崎2丁目9番3号
Japan

Email: support@mccxr.shop
Telephone: +81 90 5486 8541

2. 30-Day Voluntary Return Policy

In addition to any statutory rights that may apply, eligible customers may request a voluntary return within 30 days after receiving the product.

To qualify for a voluntary return, the product should generally:

• Be in substantially the same condition as when it was received;
• Be unused or unworn, except where reasonable inspection is necessary;
• Include the original accessories, components and documentation supplied with the product;
• Be returned in its original packaging where reasonably possible; and
• Be accompanied by an order confirmation, receipt or other reasonable proof of purchase.

We may inspect returned products before confirming whether they qualify for a refund under this voluntary return policy.

These conditions do not limit any mandatory rights relating to defective, damaged, incorrect or otherwise non-conforming goods.

3. How to Request a Return

Before sending a product back, please contact our customer service team:

Email: support@mccxr.shop
Telephone: +81 90 5486 8541

Please provide the following information where relevant:

• Your full name;
• Order number;
• Email address used for the order;
• Product you wish to return; and
• A brief explanation of the reason for the return.

We will review your request and provide appropriate return instructions, including the return address applicable to your request.

Customers are encouraged to wait for the return instructions before sending a parcel so that the return can be identified and processed correctly.

This return procedure does not affect any statutory right to cancel, withdraw from or return an eligible purchase.

4. EU and EEA 14-Day Right of Withdrawal

Where European Union or European Economic Area consumer law applies to an eligible distance purchase, consumers generally have a statutory right to withdraw from the purchase within 14 days without providing a reason, subject to applicable legal exceptions.

For goods, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

To exercise the statutory right of withdrawal, the consumer should provide us with a clear statement confirming the decision to withdraw from the purchase before the applicable withdrawal period expires.

Withdrawal notices may be submitted to:

Email: support@mccxr.shop
Telephone: +81 90 5486 8541

After submitting a valid withdrawal notice, the goods should be returned within the period required by applicable consumer law.

Consumers may inspect and handle the goods only to the extent reasonably necessary to determine their nature, characteristics and functioning.

Where permitted by law, the consumer may be responsible for any reduction in the value of the goods resulting from handling beyond what is reasonably necessary for such inspection.

This statutory right of withdrawal is separate from our voluntary 30-day return policy and is not reduced by that policy.

5. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain products where an exception is permitted by applicable law.

These may include:

• Goods made to the consumer’s specifications or clearly personalized;
• Goods that are liable to deteriorate or expire rapidly;
• Sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been removed;
• Goods that become inseparably mixed with other items after delivery;
• Sealed audio, video or software products after the seal has been removed, where applicable; and
• Other goods or services excluded from the statutory right of withdrawal under applicable consumer protection law.

Any exception will only be applied where permitted by applicable law.

These exceptions do not limit mandatory consumer rights relating to defective, damaged, incorrect or non-conforming goods.

6. Damaged, Defective or Incorrect Products

Please inspect your order within a reasonable period after delivery.

If you receive a product that is damaged, defective, incorrect, missing components or accessories, or otherwise materially different from what was ordered, please contact us promptly at:

Email: support@mccxr.shop

To help us review the issue, we may reasonably request:

• Your order number;
• A description of the problem;
• Photographs of the product;
• Photographs of the outer packaging;
• A photograph of the shipping label; or
• A video where reasonably necessary to demonstrate the issue.

After reviewing the information, an appropriate solution may include repair, replacement, return, partial refund or refund, depending on the circumstances and applicable law.

Mandatory consumer rights and remedies for defective or non-conforming products remain unaffected.

7. Exchanges

If you would like a different product, model, size, variation or specification, please contact us at support@mccxr.shop.

Depending on product availability and the circumstances of the return, we may arrange an exchange or ask you to return the original product and place a separate order.

Because inventory may change, we cannot guarantee that a particular replacement product will remain available.

8. Return Shipping Costs

Voluntary Change-of-Mind Returns

For voluntary change-of-mind returns under our 30-day return policy, the customer is generally responsible for the direct cost of returning the goods unless we agree otherwise or applicable law requires a different arrangement.

Statutory Right of Withdrawal

Where applicable consumer law permits the direct cost of returning goods under a statutory withdrawal right to be borne by the consumer, the consumer will be responsible for that direct return cost where this responsibility has been properly communicated before purchase.

Damaged, Defective or Incorrect Products

Where a return is required because a product is confirmed to be defective, damaged during delivery, incorrectly supplied or otherwise non-conforming, reasonable return shipping costs will be handled in accordance with applicable consumer law.

Depending on the circumstances, we may provide appropriate return instructions, a prepaid return label or reimbursement of reasonable return shipping costs.

Please contact us before arranging a return relating to a damaged, defective or incorrect product.

9. Return Address

Please do not assume that our registered company address is automatically the appropriate return destination for every order.

Before sending a return, please contact:

Email: support@mccxr.shop
Telephone: +81 90 5486 8541

We will provide the applicable return address and shipping instructions.

This helps ensure that returned parcels are sent to the correct processing location and can be identified promptly.

10. Returning the Product

Where reasonably available, we recommend using a shipping method that provides tracking or other proof of shipment.

Please retain the shipping receipt and tracking information until the return and refund process has been completed.

Unless we specifically instruct otherwise, please do not send return parcels on a cash-on-delivery, collect-on-delivery or postage-due basis.

Customers should package returned goods appropriately to reduce the risk of damage during transportation.

11. Return Inspection

After receiving a returned product, we may inspect it to determine whether the applicable return conditions have been met.

If additional information is reasonably required, we may contact you before completing the return review.

For voluntary returns, where permitted by law, the refund amount may take into account a significant reduction in product value caused by use, damage, missing components or handling beyond what is reasonably necessary to inspect the product.

This does not limit any rights or remedies available for products that were defective, damaged or non-conforming when supplied.

12. Refunds Under the EU/EEA Statutory Right of Withdrawal

Where a consumer validly exercises an applicable statutory right of withdrawal, reimbursement will be handled within the period required by applicable consumer law.

Where required by law, reimbursement will include payments received for the withdrawn purchase and the cost of the least expensive standard delivery option offered for the order.

If the consumer selected an express, expedited or more expensive delivery method, any additional delivery cost above the least expensive standard delivery option may not be refundable where permitted by law.

For purchases involving physical goods, we may withhold reimbursement until:

• We have received the returned goods; or
• The consumer provides reasonable evidence that the goods have been sent back,

where permitted by applicable law.

Unless otherwise agreed or required by law, reimbursement will normally be made using the same payment method used for the original transaction.

No separate refund processing fee will be charged where prohibited by applicable consumer law.

13. Refunds Under Our Voluntary 30-Day Return Policy

For eligible voluntary returns that fall outside an applicable statutory withdrawal period, we will review the returned product after it has been received.

If the return is approved, the refund will normally be initiated to the original payment method within 10 business days after approval.

The time required for the refunded amount to appear in the customer’s account may vary depending on the bank, card issuer or payment service provider.

If an approved refund has not appeared after a reasonable processing period, please contact:

Email: support@mccxr.shop
Telephone: +81 90 5486 8541

14. Original Delivery Costs

For voluntary returns made solely because the customer has changed their mind, original delivery costs may not be refundable unless otherwise stated or required by applicable law.

Where an applicable statutory right of withdrawal requires reimbursement of the standard delivery cost, we will reimburse the cost of the least expensive standard delivery option offered for the relevant order.

Additional costs resulting from the customer choosing a more expensive delivery method may not be refundable beyond the amount of the standard delivery option where permitted by law.

15. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at support@mccxr.shop.

We will try to assist where reasonably possible.

However, once an order has entered fulfilment or has already been dispatched, it may no longer be possible to stop or modify the shipment.

Any applicable statutory cancellation, withdrawal or return rights remain unaffected.

16. Refused or Undeliverable Parcels

If you no longer wish to receive an order, please contact us as soon as possible rather than refusing delivery without notice.

If a parcel is returned because the delivery address supplied by the customer was incomplete or incorrect, or because delivery could not be completed after reasonable delivery attempts, additional costs may arise.

Any allocation of such costs will be handled reasonably and in accordance with applicable consumer protection law.

This section does not limit any statutory right of withdrawal or other mandatory consumer rights.

17. Lost Parcels

If you believe your parcel may be lost, please contact us with your order number and relevant tracking information.

We may review the shipment information and, where appropriate, contact the carrier.

If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with the circumstances, our applicable policies and mandatory consumer protection law.

18. Refund Method

Approved refunds will normally be returned through the original payment method used for the purchase unless another method is agreed or required by law.

Processing times may vary depending on the payment provider.

Where the original payment method does not support a direct refund, we may contact the customer to arrange an appropriate alternative refund method.

Customers should not send full card numbers, payment account passwords or other sensitive payment credentials by email.

19. Proof of Purchase

We may reasonably request proof of purchase in order to process a return or refund.

Acceptable proof may include:

• Order confirmation;
• Order number;
• Receipt;
• Payment confirmation; or
• Other information reasonably sufficient to identify the transaction.

Where we can otherwise identify the relevant transaction, lack of a paper receipt will not automatically prevent us from reviewing a legitimate return or consumer rights claim.

20. Consumer Rights

This Return and Refund Policy is intended to operate alongside applicable consumer protection laws.

Where mandatory consumer protection law provides the consumer with rights or remedies that are more favorable than a provision contained in this policy, the applicable mandatory legal requirement will prevail.

Nothing in this policy is intended to waive, restrict or exclude any consumer right that cannot lawfully be waived, restricted or excluded.

21. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our operations, return procedures, products or applicable legal requirements.

The current version will be published on our website.

The “Last updated” date displayed at the beginning of this policy indicates when the latest version was issued.

Changes to this policy will not reduce any mandatory rights that already apply to an existing purchase.

22. Contact Us

If you have questions regarding a return, refund, exchange, withdrawal, cancellation or damaged product, please contact us:

Company name: フューチャーセキュアウェイブ株式会社
Corporate Number: 2010601022778
Representative Director: 稲垣 哲也

Registered Address:
東京都品川区大崎2丁目9番3号
Japan

Email: support@mccxr.shop
Telephone: +81 90 5486 8541