Shipping and Delivery Policy

Last updated: September 10, 2026

This Shipping and Delivery Policy explains the order processing, shipping, tracking and delivery procedures applicable to purchases made through our online store operated by フューチャーセキュアウェイブ株式会社.

We aim to provide customers with clear and transparent information regarding shipping and delivery.

Nothing in this policy is intended to exclude, restrict or reduce any mandatory consumer rights available under applicable law.

1. Company Information

Company name: フューチャーセキュアウェイブ株式会社
Corporate Number: 2010601022778
Representative Director: 稲垣 哲也

Registered Address:
東京都品川区大崎2丁目9番3号
Japan

Email: support@mccxr.shop
Telephone: +81 90 5486 8541

2. Shipping Area

We currently provide delivery to eligible destinations throughout Europe.

Delivery availability may vary depending on factors including:

• Destination country or region;
• Local carrier coverage;
• Customs or import restrictions;
• Product type;
• Package size or weight; and
• Other logistical limitations.

The availability of delivery to a particular address will normally be confirmed during checkout.

If delivery to the address provided is unavailable or legally restricted, we may contact the customer or cancel the affected order.

Where payment has already been collected for an order that we cannot fulfil, the relevant amount will be refunded using the original payment method or another appropriate method where agreed or required by law.

3. Order Processing

Orders are normally processed within:

1–2 business days after the order has been successfully placed and confirmed.

Business days generally run from Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing may occasionally require additional time where:

• Payment information requires verification;
• The delivery address is incomplete or appears incorrect;
• An order contains multiple products;
• A product is temporarily unavailable;
• Reasonable fraud-prevention checks are required; or
• An unusually high volume of orders is being processed.

If additional information is reasonably required to process an order, we may contact the customer using the contact details provided with the order.

4. Estimated Delivery Time

For standard deliveries to eligible European destinations, the estimated transportation period is generally:

5–7 business days after dispatch.

This estimated delivery period does not include the 1–2 business day order-processing period.

Delivery times are estimates unless a specific delivery service is expressly identified as guaranteed.

Delivery may take longer in circumstances involving:

• Remote areas;
• Islands;
• Locations with limited carrier coverage;
• Customs processing;
• Border inspections;
• Public holidays;
• Local delivery restrictions; or
• Other circumstances affecting the carrier network.

We recommend considering both processing time and estimated transportation time when determining the expected arrival of an order.

5. Shipping Charges

Any shipping charge payable to us will be displayed during checkout before the customer submits the order.

Where free shipping is available, this will be indicated through the online store or during checkout.

Additional shipping or delivery costs may arise in certain circumstances, including where:

• The customer requests an optional expedited or special delivery service;
• Redelivery is required because the customer supplied an incorrect or incomplete address;
• A parcel is not collected within the carrier’s permitted collection period; or
• The destination is subject to an additional carrier or remote-area fee.

Any customer responsibility for additional costs will be handled in accordance with the information provided before purchase and applicable consumer law.

6. Order Confirmation

After an order has been successfully submitted, the customer will normally receive an order confirmation at the email address provided during checkout.

The order confirmation may contain information such as:

• Order number;
• Products ordered;
• Delivery address;
• Total amount;
• Selected delivery option; and
• Other relevant order information.

An order confirmation acknowledges receipt of the order but does not necessarily mean that the parcel has already been dispatched.

Please review your order confirmation and contact us promptly at support@mccxr.shop if you notice an error.

7. Dispatch Confirmation

Once an order has been prepared and handed to the applicable carrier, a shipping or dispatch confirmation may be sent where available.

The confirmation may contain:

• Carrier information;
• Tracking number;
• Tracking link;
• Dispatch date; and
• Other relevant shipping information.

Customers should also check spam or junk email folders if an expected shipping notification is not visible in the main inbox.

8. Shipment Tracking

Where shipment tracking is available, tracking information will normally be sent to the email address provided with the order.

Tracking information may require approximately:

24–48 hours after dispatch

to become active in the carrier’s system.

Tracking updates may occasionally be delayed even while the parcel remains in transit.

In some destinations, a parcel may be transferred to a local delivery provider and a different local tracking reference may become available.

For tracking assistance, please contact:

Email: support@mccxr.shop
Telephone: +81 90 5486 8541

Please include your order number when contacting us.

9. Delivery Address

Customers should provide a complete and accurate delivery address when placing an order.

Please review information including:

• Recipient name;
• Street name;
• Building number;
• Apartment or unit number where applicable;
• Postal code;
• City;
• Country;
• Telephone number; and
• Email address.

Please contact us as soon as possible if you notice an error in your delivery information.

If the order has not yet entered fulfilment, we may be able to update the address.

Once an order has entered processing or has already been dispatched, we cannot guarantee that the delivery address can be changed.

Where a parcel must be returned or redelivered solely because materially incorrect or incomplete delivery information was supplied by the customer, reasonable additional delivery costs may be the customer’s responsibility where permitted by law.

This does not apply where the delivery problem was caused by an error attributable to us or our contracted service providers.

10. Delivery Attempts

Delivery procedures vary depending on the carrier and destination.

If no one is available to receive the parcel, the carrier may, depending on local procedures:

• Attempt delivery again;
• Contact the recipient;
• Leave a delivery notice;
• Deliver the parcel to an authorized collection point;
• Use an appropriate designated delivery location; or
• Return the parcel if delivery cannot be completed.

Customers should monitor available tracking information and follow reasonable carrier instructions concerning delivery or collection.

11. Uncollected or Undeliverable Parcels

If a parcel cannot be delivered, please contact us so that we can review the circumstances.

A parcel may be returned to the sender where, for example:

• The delivery address is materially incorrect or incomplete;
• The recipient cannot be reached;
• The parcel is not collected within the applicable carrier collection period; or
• Delivery cannot otherwise be completed.

Where an undeliverable parcel is returned, we will review the circumstances and determine the appropriate next step.

Reasonable return or redelivery costs resulting directly from customer-supplied incorrect information or an unjustified failure to collect the parcel may be taken into account where permitted by applicable law.

Mandatory consumer rights remain unaffected.

12. Delivery Delays

Although we aim to meet the estimated delivery periods shown above, delays may occasionally occur.

Possible causes include:

• Severe weather;
• Customs inspections;
• Carrier congestion;
• Public holidays;
• Strikes;
• Transportation interruptions;
• Border restrictions;
• Regulatory inspections;
• Incorrect delivery information;
• Natural disasters; or
• Other circumstances outside our reasonable control.

If your estimated delivery period has passed and the tracking information has not been updated for an extended period, please contact us at support@mccxr.shop.

We will review the available shipment information and, where appropriate, contact the carrier.

An estimated delivery period does not remove any mandatory consumer rights available under applicable law.

13. Lost or Undelivered Parcels

A parcel will not necessarily be considered lost immediately after an estimated delivery date has passed.

If you believe that a parcel may be lost, we recommend first:

• Checking the latest tracking information;
• Confirming the delivery address;
• Checking with household members;
• Checking building reception or mail areas where applicable;
• Checking any carrier-designated delivery location; and
• Contacting the local carrier where appropriate.

If the parcel still cannot be located, please contact:

Email: support@mccxr.shop
Telephone: +81 90 5486 8541

Please provide your order number and any relevant tracking information.

We will review the matter and, where appropriate, investigate it with the carrier.

If a shipment is confirmed as lost, an appropriate solution will be provided according to the circumstances and applicable consumer law. This may include:

• A replacement shipment; or
• A refund.

The available remedy may depend on product availability and the circumstances of the shipment.

14. Damaged Parcels or Products

Please inspect your parcel and products within a reasonable period after delivery.

If a parcel or product arrives damaged, please contact us promptly at support@mccxr.shop.

To help us review the issue, we may reasonably request:

• Order number;
• Description of the damage;
• Photographs of the outer packaging;
• Photograph of the shipping label;
• Photographs of the damaged product; or
• A video where reasonably necessary to demonstrate the issue.

Where reasonably possible, please retain the original packaging until the issue has been reviewed.

If a product is confirmed to have been damaged during delivery, we will provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.

15. Incorrect or Missing Products

If you receive an incorrect product or part of your order is missing, please contact us promptly.

Please provide, where relevant:

• Your order number;
• Description of the issue;
• Photographs of the parcel;
• Photographs of the products received; and
• Photograph of the delivery label.

After reviewing the information, an appropriate solution may include:

• Sending the correct product;
• Supplying a missing component;
• Replacement; or
• An appropriate refund.

Mandatory rights relating to incorrectly supplied or non-conforming goods remain unaffected.

16. Customs, VAT and Import Charges

Because orders may be delivered across national borders, a shipment may be subject to:

• Customs inspections;
• Import duties;
• Value-added tax;
• Customs clearance charges;
• Handling fees; or
• Other charges imposed by authorities in the destination country.

Where taxes, duties or import-related charges are collected by us as part of the order, the applicable amount should be displayed or communicated during checkout where required.

In other circumstances, charges may be assessed independently by customs authorities, carriers or other competent authorities.

We do not determine or control charges imposed independently by public authorities.

Customers should review the information shown during checkout and any applicable import requirements for their destination.

Nothing in this section is intended to impose a charge on a customer where applicable law requires that charge to be borne by the seller.

17. Transfer of Risk

For consumer purchases, the risk of loss or damage generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods.

Where the customer independently arranges a carrier that was not offered by us, different rules may apply in accordance with applicable law.

Nothing in this section limits mandatory consumer rights relating to delivery, loss or damaged goods.

18. Returns and Withdrawal Rights

Returns and shipping-related refunds are handled in accordance with our Return and Refund Policy.

Where European Union or European Economic Area consumer law applies to an eligible distance purchase, consumers generally have a statutory 14-day right of withdrawal, subject to applicable legal exceptions.

Where that right applies:

• The consumer should notify us before the applicable withdrawal period expires;
• The goods should be returned within the period required by law; and
• The direct cost of returning the goods may be borne by the consumer where permitted by law and where this responsibility was properly communicated before purchase.

For products that are defective, damaged during delivery, incorrectly supplied or otherwise non-conforming, return shipping costs will be handled according to applicable consumer law and our Return and Refund Policy.

Our voluntary 30-day return policy provides additional return options and does not replace or reduce statutory consumer rights.

19. Events Outside Our Reasonable Control

Shipping or delivery may be affected by events outside our reasonable control, such as:

• Natural disasters;
• Extreme weather;
• War or civil unrest;
• Government restrictions;
• Public-health emergencies;
• Labor disputes;
• Customs closures;
• Carrier interruptions;
• Telecommunications failures; or
• Transportation network disruptions.

Where such an event affects an order, we will take reasonable steps to reduce the disruption and provide relevant information where appropriate.

Mandatory consumer rights remain unaffected.

20. Changes to This Policy

We may update this Shipping and Delivery Policy from time to time to reflect legitimate changes relating to:

• Delivery providers;
• Delivery areas;
• Estimated delivery periods;
• Business operations;
• Legal requirements; or
• Logistics procedures.

The current version will be published through our online store together with an updated date.

Changes will not retroactively reduce mandatory consumer rights relating to an order already concluded.

21. Contact Information

For questions about shipping, delivery, tracking, delayed parcels or an order, please contact:

Company name: フューチャーセキュアウェイブ株式会社
Corporate Number: 2010601022778
Representative Director: 稲垣 哲也

Registered Address:
東京都品川区大崎2丁目9番3号
Japan

Email: support@mccxr.shop
Telephone: +81 90 5486 8541